DESCRIPTIONS OF THE WORKSHOPS
KEY ACCOUNT MANAGEMENT
We will discuss with different partners and learn from each other about the logical and systematic approach to manage and increase business with identified organization's most important customers and how to keep them as such.
refers to the process of managing major operational disruptions caused by severe weather, natural disasters or human actions such as employee strikes. The term is a typical term used in airline industry, to manage the irregularities so that passengers are inconvenienced as little as possible and so that an airline’s operation can return back to its normal full operations.
In merchant shipping we experience the same operational disruptions, from severe weather to information technology disruptions and strikes. How do we secure the cargo movements and avoid major passenger complaints or even casualties?
We will bring airlines and airports together with shipowners, carriers and ports to discuss this important matter.
covers the activities included in identifying and sourcing vendors, obtaining quotes with pricing, capabilities, delivery times, and quality of work. It needs negotiating skills to aim to contracts, managing relationships on an ongoing basis, making assignments, or orders evaluating performance, and ensuring the compensation is made in agreed time, which is also negotiated. It requires a lot of skills, resources, and time.
Though many business owners believe that vendor management is simply about finding the supplier with the cheapest price for a product or service, it’s about more than that. It’s about streamlining the process for heightened efficiencies and managing vendor relationships to ensure that the agreements made are mutually beneficial for both parties.
We believe by bringing sourcing experts together from totally different industries, or companies which are not in any competitive position to each other, we can improve the skills of our partners and bring new ideas with efficiency improvement to the table, and thus release time to essential maritime business development and sales.
People flow planning already in the phase of ship design from movements from the port terminals to movements between the cabins and tax-free shops and night clubs can work as a tool to maximise revenue potential to shipowners and ports. We will discuss the common factors and invite the airlines, airports to share their experience and learn from ours. In this same discussion we might indentify interesting suppliers that could benefit from expanding their business from airline design to ships and vice versa.
ENVIRONMENTAL UPCOMING REGULATIONS
We will bring together the shippers, the shipowners and the authorities to discuss the strategic approach to adapt to the new regulations and how to meet those demands in a most cost-efficient way and by which organisational resources.
DIGITALISATION vs PERSONAL CUSTOMER SERVICE
OUTSOURCING, INTEGRATION, CONSOLIDATION, BLOCKCHAIN – ROLES AND RESPOSIBILITIES r
PROJECT AND INVESTMENT FINANCING
LEADERSHIP IN CHANGE
GEOPOLITICAL RISKS AND OPPORTUNITIES
EDUCATION AND FUTURE MARITIME BRAINS